How to Request a Hardware Replacement – IT Frae

Whether you’re experiencing difficulties with your company computer, keyboard, or any other hardware device, the process of requesting a hardware replacement is usually straightforward.

I. Assess the Situation:

First, try troubleshooting the issue to make sure that a replacement is indeed necessary. Run necessary diagnostics or talk to your IT helpdesk for guidance. If it's determined that the problem can't be resolved and a replacement is required, follow the next steps.

II. Gather Information:

Make note of all relevant hardware information, including brand, model, serial number, and a detailed description of the issue.

III. File a Replacement Request:

To request a hardware replacement, one typically uses either an existing ticketing system at your work or contacting the IT department through email. Whichever method, you’ll want to:

1. Create a New Request: If using a ticketing system, look for the option that says “new ticket” or “create a request”. If by email, write a new email to the IT department.

2. Detail the Problem: Provide a clear summary and detailed description of the issue in the request. Include any steps you took in trying to troubleshoot the problem.

3. Attach Information: Include the details about the hardware you gathered earlier. Also attach any error messages or other relevant screenshots if available.

4. Submit the Request: Send the email or submit the ticket to notify the IT department of your issue and wait for their response.

IV. Follow-Up:

You’ll be contacted by a member of the IT team. They may offer additional troubleshooting to confirm that the hardware needs to be replaced. If replacement is confirmed, they'll inform you about the process. This may involve them ordering the replacement hardware or providing you with instructions on how to claim your replacement under warranty.

V. Replacement and Set-Up:

Once hardware replacement has been received, set it up with the aid of the provided instruction manual, or the IT team could assist either physically or remotely.

Remember, every company might have a distinct process to request hardware replacement, so this guide provides a general approach. Always adhere to your company's specific protocols.