Password Recovery and Reset

UPDATED 22 APRIL 13:40

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Forgetting your account password can be a bit of a hassle, but don't worry, recovering and resetting it is quite straightforward. Follow the steps below to recover or reset your account password.

I. Password Recovery:

Step 1: Visit the Login Page
Navigate to the login page of your account as usual. Look for and click on the "Forgot Password" or "Can't access your account?" link. This is typically found under the login fields.

Step 2: Enter Your Email
You will be prompted to enter the email address associated with the account. Make sure to use the email address you used during account creation. Once filled, click "Submit" or "Next".

Step 3: Verify your Identity
In some cases, for additional security, you may be asked to verify your identity. This could be through answering security questions you set up during account creation.

Step 4: Check Your Email
A password reset link will be sent to your email. Check your email, open the message from the site, and click on the provided link.

II. Password Reset:

Step 1: Click the Password Reset Link
This link will take you to a secure page on the website where you can reset your password.

Step 2: Create a New Password
Enter your new password in the designated field. You will typically be asked to enter it twice to confirm there are no typographical errors.

Step 3: Follow Password Guidelines
Ensure your new password follows the site's rules for strength and security. This usually includes a mix of uppercase and lowercase letters, numbers, and special symbols.

Step 4: Save Your New Password
Click on the "Save", "Change Password" or "Reset Password" button to confirm the changes. Your password has now been reset.

Step 5: Login with New Password
Return to the login page, enter your email or username and the newly created password to login to your account.

Conclusion:
Password recovery and reset procedures are designed to protect your account while providing you with a way to regain access in case you forget your password. Remember the IT helpdesk is always available to assist you if you face any difficulties during the password recovery and reset process. For security reasons, keep your password confidential and avoid using easily guessable information as your password. Be sure to reset your password periodically to keep your account secure.