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  • Official comment
    Frae of Zen

    Great question! If you're having trouble connecting to the VPN, try these quick steps:

    1. Make sure you have the correct VPN credentials.
    2. Restart your device and try connecting again.
    3. Check if your internet connection is stable.
    4. If using Wi-Fi, try switching to a wired connection. 
    5. Disable any firewall or antivirus temporarily to see if it's blocking the connection. 
    6. If you're on a company-issued device, ensure the VPN software is up to date.

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